Emergency Procedures
Important steps for theft, crash, and vehicle sale situations
What to do in case of a theft?
In the event of a theft, you'll be able to call the police and provide your vehicle's position in real-time.
In most countries, if the police refuse to follow a stolen vehicle for which you can provide a real-time position, it is considered "official inaction" and thus a crime.
Additionally, when you can provide your vehicle's current location, the police are motivated by the high chance of catching the thief!
We've seen this a million times. If you have a Ferrari and report a theft to the police, they'll file your report, and nobody will ever go and search for your car. On the other hand, if you have any vehicle and can provide its real-time location, you'll see that the police will react fast because they'll be motivated by the high chance of catching the thief.
What to do in case of a crash?
Over 1.3 million people die every year because of road accidents.
Most of these deaths could be prevented if we act fast, sending help to the exact crash location.
If you receive a "crash detection" event, act as follows:
Call the driver. If they don't pick up your call, go to step 2.
Call the emergency services.
Open your Greenbox App and provide the crash coordinates to the operator.
What to do if you sell your vehicle?
If you are selling your vehicle with your Mobisat product to a new owner, follow these easy steps:
Visit 👉 Greenbox Device Settings details and note of the Device IMEI and the Activation code (the new owner will need this information).
Delete the device from your account. Check the 👉 Delete Device section for more information on this topic.
Give the new owner your Device IMEI and Activation code. They will have to create their own Greenbox account and add the device.